Rider Help
Trip issues
Get help with completed, cancelled, or active trips.
I have a fare issue
Use this when a completed trip charge looks wrong or unclear.
Why was I charged for a cancelled trip?
Understand cancellation fees and when a cancelled trip should show no charge.
My route or destination was wrong
Report route, pickup, or destination problems connected to a trip.
Report driver behavior
Tell support about a driver conduct issue linked to your ride.
Still stuck?
Talk to Shaxi support
Open a ticket and track every reply from your Shaxi account. Safety reports are prioritised.