Understand cancellation fees and when a cancelled trip should show no charge.
Before contacting support
- Check that your SHAXI app is updated.
- Collect screenshots, receipt numbers, trip numbers, or listing details when available.
- Use the contact support button below if this issue needs a support agent.
What happens next
When you contact SHAXI Support about Why was I charged for a cancelled trip?, we will attach the right service category so the operations team can review it faster.