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Why was I charged for a cancelled trip?

Updated 11 May 2026 · 1 min read · for riders

In short

Understand cancellation fees and when a cancelled trip should show no charge.

Understand cancellation fees and when a cancelled trip should show no charge.

Before contacting support

  • Check that your SHAXI app is updated.
  • Collect screenshots, receipt numbers, trip numbers, or listing details when available.
  • Use the contact support button below if this issue needs a support agent.

What happens next

When you contact SHAXI Support about Why was I charged for a cancelled trip?, we will attach the right service category so the operations team can review it faster.

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