SHAXI Help Center
How can we help?
Search support articles or choose the part of SHAXI you need help with. If an article does not solve it, we will guide you into the right support ticket.
Browse by topic
Choose the SHAXI area that matches your issue.
Rider Help
Help with trips, fares, payments, cancellations, and safety.
Driver Help
Support for onboarding, going online, ride disputes, documents, and earnings.
Buy & Sell Help
Help for buyers using the SHAXI marketplace.
Seller Help
Support for sellers, stores, listings, boosts, and subscriptions.
Wallet & Payments
Help with top-ups, refunds, failed transactions, and wallet balance issues.
Account & Security
Login, OTP, account recovery, privacy, and profile help.
Safety
Urgent safety guidance for rides, marketplace interactions, and account concerns.
Jobs Help
Help for job seekers and employers using Shaxi Jobs.
Real Estate Help
Help for renters, buyers, owners, and agents using Shaxi Properties.
Popular help articles
Driver Help
I cannot go online
Common reasons drivers cannot go live, including location, documents, and subscription minutes.
Wallet & Payments
Request a refund
When and how SHAXI reviews refund requests.
Buy & Sell Help
How do I contact a seller?
Learn how buyer contact works on marketplace listings.
Account & Security
I cannot receive my OTP
Troubleshoot OTP and phone verification problems.
Rider Help
My route or destination was wrong
Report route, pickup, or destination problems connected to a trip.
Wallet & Payments
My wallet top-up is missing
What to do when a wallet top-up has not reflected.
Account & Security
Privacy or account deletion request
How to request privacy help or account deletion.
Rider Help
I have a fare issue
Use this when a completed trip charge looks wrong or unclear.