SHAXI Help Center
How can we help?
Step-by-step guides
Practical steps for tickets, driving, selling and paying with MoMo.
Browse by topic
Rider Help
Help with trips, fares, payments, cancellations, and safety.
5 articles
Driver Help
Support for onboarding, going online, ride disputes, documents, and earnings.
5 articles
Buy & Sell Help
Help for buyers using the SHAXI marketplace.
3 articles
Seller Help
Support for sellers, stores, listings, boosts, and subscriptions.
4 articles
Wallet & Payments
Help with top-ups, refunds, failed transactions, and wallet balance issues.
3 articles
Account & Security
Login, OTP, account recovery, privacy, and profile help.
3 articles
Safety
Urgent safety guidance for rides, marketplace interactions, and account concerns.
3 articles
Jobs Help
Help for job seekers and employers using Shaxi Jobs.
12 articles
Real Estate Help
Help for renters, buyers, owners, and agents using Shaxi Properties.
4 articles
Most read
I cannot go online My account is locked Post a clear property listing Privacy or account deletion request My route or destination was wrong Request a refundSomething about a specific trip or order?
Start from the item itself so the details are attached: fare disputes from the trip receipt, ticket problems from the order, ad issues from the ad.
Still stuck?
Talk to Shaxi support
Open a ticket and track every reply from your Shaxi account. Safety reports are prioritised.