Common reasons drivers cannot go live, including location, documents, and subscription minutes.
Before contacting support
- Check that your SHAXI app is updated.
- Collect screenshots, receipt numbers, trip numbers, or listing details when available.
- Use the contact support button below if this issue needs a support agent.
What happens next
When you contact SHAXI Support about I cannot go online, we will attach the right service category so the operations team can review it faster.