Help Center
Driver Help
Support for onboarding, going online, ride disputes, documents, and earnings.
Onboarding and documents
Driver account readiness, rejected documents, and vehicle review.
My driver documents were rejected
What to check before uploading driver documents again.
My vehicle is waiting for approval
Understand vehicle review, insurance, and roadworthy document requirements.
Why am I still waiting for approval?
How SHAXI reviews driver accounts and what may block readiness.
Driving and trips
Going online, ride requests, route issues, and trip disputes.
I cannot go online
Common reasons drivers cannot go live, including location, documents, and subscription minutes.
I need help with a ride
Contact support about a rider, fare, route, or trip lifecycle issue.