1. Introduction to Shaxi
Shaxi is a technology platform that connects riders seeking transportation services with independent third-party drivers who provide such services. The Service facilitates the arrangement of on-demand transportation in Ghana, allowing riders to request rides and drivers to accept and complete those rides to designated destinations. Shaxi does not provide transportation services itself, nor does it function as a transportation carrier. Our role is solely to provide the platform for users to connect and arrange transportation.
2. Acceptance of Terms
Your access to and use of the Shaxi App and Service is conditioned upon your acceptance of and compliance with these Terms. These Terms apply to all visitors, users, and others who access or use the Service. By clicking “I agree,” checking a box, or otherwise signifying your acceptance, or by simply accessing or using any part of the Service, you agree to be bound by these Terms. If you are using the Service on behalf of an entity, you represent and warrant that you have the authority to bind that entity to these Terms.
3. User Accounts and Registration
To access most features of the Shaxi App, you must register for and maintain an active personal user account. You must be at least 18 years of age, or the age of legal majority in your jurisdiction (if different from 18), to obtain an Account. Account registration requires you to submit certain personal information, such as your name, address, mobile phone number, and age, as well as at least one valid payment method (either a credit card or an accepted digital payment partner).
You agree to maintain accurate, complete, and up-to-date information in your Account. Your failure to maintain accurate, complete, and up-to-date Account information, including having an invalid or expired payment method on file, may result in your inability to access and use the Service or Shaxi’s termination of these Terms with you.
You are responsible for all activity that occurs under your Account, and you agree to maintain the security and secrecy of your Account username and password at all times. Unless otherwise permitted by Shaxi in writing, you may only possess one Account.
4. Rider and Driver Responsibilities
4.1. Rider Responsibilities
As a Rider, you agree to:
- Provide accurate pickup and destination information.
- Be ready at the designated pickup location at the scheduled time.
- Treat drivers with respect and courtesy.
- Pay the applicable fares and fees for services rendered.
- Comply with all applicable laws and regulations during the ride.
- Not engage in any unlawful, abusive, or inappropriate behavior while using the Service.
4.2. Driver Responsibilities
As a Driver,, you agree to:
- Maintain a valid driver’s license and all necessary permits and licenses required by Ghanaian law to operate a vehicle for ride-hailing services.
- Ensure your vehicle is in good operating condition, properly registered, insured, and meets all safety standards Ghanaian law requires.
- Provide safe, reliable, and professional transportation services to Riders. Treat Riders with respect and courtesy.
- Comply with all applicable traffic laws and regulations in Ghana.
- Not discriminate against Riders based on race, religion, nationality, disability, sexual orientation, sex, marital status, or any other protected characteristic.
- Not engage in any unlawful, abusive, or inappropriate behavior while providing services.
5. Payments and Billing
5.1. Fares and Charges
You understand that use of the Service may result in charges to you for the services you receive from a Driver (“Charges”). Charges will be inclusive of applicable taxes where required by law. Charges may include other applicable fees, tolls, and/or surcharges, including a booking fee, municipal tolls, airport surcharges or processing fees for split payments.
Shaxi reserves the right to establish, remove and/or revise Charges for any or all services obtained through the use of the Services at any time in Shaxi’s sole discretion.
5.2. Payment Processing
All Charges are due immediately and payment will be facilitated by Shaxi using the preferred payment method designated in your Account, after which Shaxi will send you a receipt by email.
5.3. Cancellations and Refunds
Cancellation policies and associated fees will be clearly communicated within the App. Refunds, if applicable, will be processed according to Shaxi’s refund policy, which may be updated from time to time.
6. Restricted Behavior
Users of the Shaxi App and Service are prohibited from:
- Using the Service for any unlawful purpose or in any way that violates applicable local, national, or international law.
- Harassing, abusing, or threatening any other user (Rider or Driver) or Shaxi personnel.
- Damaging the vehicle of a Driver or any property associated with the Service.
- Providing false, inaccurate, or misleading information during registration or while using the Service.
- Impersonating any person or entity, or falsely stating or otherwise misrepresenting your affiliation with a person or entity.
- Interfering with or disrupting the integrity or performance of the Service or the data contained therein.
- Attempting to gain unauthorized access to the Service or its related systems or networks.
- Using any robot, spider, scraper, or other automated means to access the Service for any purpose without our express written permission.
- Introducing any viruses, Trojan horses, worms, logic bombs, or other material that is malicious or technologically harmful.
7. User Content
Shaxi may, in its sole discretion, permit you from time to time to submit, upload, publish or otherwise make available to Shaxi through the Services textual, audio, and/or visual content and information, including commentary and feedback related to the Service, initiation of support requests, and submission of entries for competitions and promotions (“User Content”). Any User Content provided by you remains your property.
However, by providing User Content to Shaxi, you grant Shaxi a worldwide, perpetual, irrevocable, transferable, royalty-free license, with the right to sublicense, to use, copy, modify, create derivative works of, distribute, publicly display, publicly perform, and otherwise exploit such User Content in all formats and distribution channels now known or hereafter devised.
You agree not to provide User Content that is defamatory, libelous, hateful, violent, obscene, pornographic, unlawful, or otherwise offensive, as determined by Shaxi in its sole discretion.
8. Intellectual Property Rights
The Service and all intellectual property rights related to it are the exclusive property of Shaxi Mobility or its licensors. These Terms do not grant you any right, title, or interest in or to the Service or any intellectual property rights owned by Shaxi.
9. Disclaimers; Limitation of Liability; Indemnity
The Service is provided “as is” and “as available.” Shaxi disclaims all representations and warranties, express, implied, or statutory, not expressly set out in these terms.
Shaxi shall not be liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost data, personal injury, or property damage related to use of the services.
You agree to indemnify and hold Shaxi and its affiliates harmless from claims, demands, losses, liabilities, and expenses arising out of or in connection with your use of the Services or your breach of these Terms.
10. Governing Law and Dispute Resolution
These Terms shall be governed by and construed in accordance with the laws of Ghana, without regard to its conflict of law provisions. Any dispute, controversy, or claim arising out of or relating to these Terms shall be finally settled by arbitration in accordance with the rules of the Ghana Arbitration Centre.
11. Changes to Terms
Shaxi reserves the right, at its sole discretion, to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days’ notice prior to any new terms taking effect.
12. Contact Information
If you have any questions about these Terms, please contact us at info@shaxigh.com.
References
[1] Shaxi Privacy Policy: https://shaxigh.com/privacy-policy/