Rider Help
Help with trips, fares, payments, cancellations, and safety.
2 sections
5 articles
Trip issues
Get help with completed, cancelled, or active trips.
I have a fare issue
Why was I charged for a cancelled trip?
My route or destination was wrong
Report driver behavior
View section
Payments and refunds
Payment methods, receipts, refunds, and wallet issues.
View section
Still stuck?
Talk to Shaxi support
Open a ticket and track every reply from your Shaxi account. Safety reports are prioritised.
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