Wallet & Payments
Wallet and transactions
Top-ups, refunds, failed transactions, and wallet balance issues.
My wallet top-up is missing
What to do when a wallet top-up has not reflected.
Subscription refund policy
Marketplace and driver subscriptions are non-refundable except approved payment or system errors.
Request a refund
When and how SHAXI reviews refund requests.
Still stuck?
Talk to Shaxi support
Open a ticket and track every reply from your Shaxi account. Safety reports are prioritised.