Account & Security
Account access
Login, OTP, account locked, profile, and privacy support.
I cannot receive my OTP
Troubleshoot OTP and phone verification problems.
My account is locked
What to do when your account is restricted or locked.
Privacy or account deletion request
How to request privacy help or account deletion.
Still stuck?
Talk to Shaxi support
Open a ticket and track every reply from your Shaxi account. Safety reports are prioritised.